SHIPPING POLICY

Last Updated: September 10, 2026

Thank you for shopping with HÅFA BRAND™. Every order is carefully prepared, packed, and shipped with the goal of getting your pieces to you as quickly and safely as possible.

ORDER PROCESSING

Håfa Brand products are prepared specifically after an order is placed. Please allow approximately 2–7 business days for order processing and preparation before shipment.

Processing times are separate from shipping/transit times.

During new releases, sales, holidays, or periods of unusually high order volume, processing may take slightly longer. We appreciate your patience while your order is being prepared.

SHIPPING & DELIVERY

Shipping rates and available delivery options are calculated at checkout based on your shipping address, order contents, and selected shipping method.

Estimated delivery times shown at checkout begin after your order has completed processing and has been handed over to the shipping carrier.

Delivery estimates are provided by the carrier and are not guaranteed by Håfa Brand. We have no control or influence after shipping carrier receives your order.

MULTIPLE SHIPMENTS

Depending on the items in your order, products may occasionally be prepared or shipped from different fulfillment locations.

Because of this, an order containing multiple items may arrive in more than one package and on different days.

If your order is divided into multiple shipments, you may receive separate tracking information for each package. You will not be charged additional shipping fees because an order is divided into multiple shipments unless otherwise indicated at checkout.

TRACKING INFORMATION

Once your order ships, tracking information will be sent to the email address provided during checkout.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Carrier tracking may occasionally experience delays or show limited movement while a package is in transit.

SHIPPING TO GUAM, CNMI & U.S. TERRITORIES

We proudly serve customers throughout the Mariana Islands and beyond.

Orders shipping to Guam, the Commonwealth of the Northern Mariana Islands (CNMI), other U.S. territories, APO/FPO addresses, or remote locations may require additional transit time depending on the carrier and shipping route.

Once an order has been transferred to the carrier, delivery timing is subject to the carrier's network and local postal service.

INTERNATIONAL SHIPPING

International shipping availability will be displayed at checkout where supported.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges are not included in the product or shipping price unless specifically stated at checkout.

Customs processing may also cause additional delivery delays outside of Håfa Brand's control.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Because orders may enter preparation shortly after being placed, we cannot guarantee that an address can be changed once processing has begun.

Håfa Brand is not responsible for packages delivered to an incorrect address when the address provided during checkout was entered incorrectly by the customer.

Additional shipping charges may apply if an order must be reshipped.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to us or one of our fulfillment locations because it was refused, unclaimed, addressed incorrectly, or otherwise deemed undeliverable by the carrier, we will contact you when possible.

Additional shipping charges may be required to resend the order.

LOST, STOLEN OR DAMAGED PACKAGES

Once a package has been accepted by the shipping carrier, delivery is primarily the responsibility of the carrier.

If your tracking information shows unusual delays, your package arrives damaged, or you believe your shipment may have been lost, please contact us so we can help review the situation.

If tracking shows a package as delivered but you cannot locate it, we recommend first checking:

• Around the delivery location and with members of your household

• With neighbors or building management

• With the carrier or local postal office

Håfa Brand will make reasonable efforts to assist with carrier issues; however, we cannot guarantee replacement or reimbursement for packages confirmed by the carrier as successfully delivered.

SHIPPING DELAYS

While we work to ensure orders arrive within the estimated timeframe, certain circumstances are outside of our control.

These may include carrier disruptions, severe weather, customs delays, transportation interruptions, holidays, natural disasters, or other unforeseen events.

HÅFA Brand is not responsible for carrier-related delays once an order has shipped.

QUESTIONS ABOUT YOUR ORDER

If you have questions regarding your shipment, please contact Håfa Brand through the contact information provided on our website.

When contacting us regarding an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.

HÅFA BRAND™
Origin Over Everything.